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| Management Tools
*Sexual Harassment training is also available in Spanish |
| Sexual Harassment Managerial/Supervisory |
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(California Requirement)
Beginning in calendar year 2005, California’s new law, AB1825, requires all companies with a combination of at least 50 employees, agency temps, and on-site contract employees to conduct a minimum of 2 hours of “interactive and effective training for all managerial and supervisory” personnel. Any employee recently hired or moved into a supervisory position must also undergo this training within 6 months of the date they assume their new duties. As every company, regardless of size, must meet all provisions of AB1825 concerning harassment in the workplace, this class is a must for any business that operates within the state of California.
The 2 – 2 ½ hour training session combines class participation, DVD video, and a PowerPoint presentation that meets all requirements of AB1825 while providing the understanding your team needs to not just deal with a complaint of sexual harassment, but how to provide a safe work environment free from harassment.
Course details:
- 2-2 ½ hours of training that combines both video and hands on interaction (which AB1825 requires).
- What my responsibilities are under AB1825?
- Who am I liable for besides company employees?
- What are the differences between Federal and California State law?
- What are the penalties for not meeting the training requirements?
- How to spot Sexual Harassment within the workplace.
- How to deal with emotions during an investigation.
- How to confront the accused, conduct an investigation, and conduct interviews.
- All training materials, including a copy of “Sexual Harassment, a manager’s guide” desk reference booklet.
- Sample Anti-Harassment and Sexual Harassment Policy templates
(hardcopy and a CD).
- Sample complaint, investigation, and interview forms (hardcopy and a CD).
- Certificate of Completion.
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Sexual Harassment
Non-Managerial/Supervisory Communication |
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This 30 minute class utilizes a combination of a self-survey, DVD, and employee participation to illustrate how perceptions can become reality by examining opinions and attitudes about everyday life and the simple choices we're faced with each day. The class explores the negative effects of discrimination and harassment with directness, honesty and insight.
The DVD presents front-line employees ranging in age from 20 to 35 from a variety of businesses posing seven simple questions directly to the audience. This opinion survey engages viewers by asking them to examine their own perspectives about the topic.
Questions are asked that analyze the effects of an intimidating or offensive work environment, unwelcome behavior or conduct, and discrimination. The program then reviews and explores the possibilities behind each answer. Viewers are shown how to make the kind of choices that ensure mutual respect and cooperation on the job.
The DVD also reviews the legal details of harassment and demonstrates in a direct, uncomplicated manner how to create a more respectful workplace that prevents lawsuits.
At the conclusion, the instructor, with the assistance of the client’s HR representative, reviews the company’s Anti-harassment and Sexual Harassment Policies. (A sample of each is provided to HR prior to the class for review and modification to conform to the client’s own policy.)
Participant Objectives:
- Benefits of common courtesies
- Perception vs. intent and who wins & loses
- Legal definition of a hostile work environment
- Review of the company’s Anti-Harassment and Sexual Harassment Policies.
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| Workplace Violence |
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| According to the Bureau of Justice Statistics, an average of 1.7 million people were victims of violent crime while working in the U.S. from 1993-1999. During the same period, 800 workplace homicides occurred per the Bureau of Labor Statistics Census of Fatal Occupational Injuries. As reported by the Federal Bureau of Investigation, the majority of cases you will be involved with in the workplace on a daily basis are assault, domestic violence, stalking, threats, harassment (includes sexual harassment), and physical and/or emotional abuse.
Attend this class and learn how you can prevent workplace violence before it becomes serious at your facility.
- Learn how to define workplace violence.
- Discover types of behavioral threats you need to be alert for.
- How to employ the S.A.F.E. technique to prevent workplace violence.
Classes are available in either a single 1 ½ or a 2 ½ hour session. Teaching is conducted utilizing a combination of video presentation, instruction, class room participation, and hands-on activities. All classroom material is included. On-site training is available as well. |
| Employee Performance Review |
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How do you improve employee performance and replace undesired behaviors while keeping compensation within budget? Money is only one factor in motivating individuals. Learn how to conduct effective employee performance reviews as a tool for accomplishing company, department, and individual goals. Topics covered during this highly interactive course are:
- Approaches to compensation
- Reward systems
- The role of a coach and mentor
- How to avoid A.N.T.S.
- Motivation tools to improve performance and change undesired behavior
- Why documentation is important
- Methods to conduct effective performance reviews
Course content can be altered to fit your company’s specific needs and goals. |
| Communication Tools |
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The Agriculture Industry, Automotive, Health Care, Transportation, Professional Services, and Manufacturing. What is the one problem that is common among these businesses? Ineffective communication. If you have ever been plagued with either the poor performance or misunderstanding with an employee, customer, or supplier, this class is for you.
Learn some effective communication tools such as:
- Speaking with one voice
- Communicating to groups
- Consistency in communicating among supervisors and from shift to shift.
- Communicating via Performance Reviews
- Body Language
- “It’s not what you say; it’s how to say it.”
- Communication role playing.
- Communicating as a leader.
- The benefits of a positive attitude.
- 7 Deadly Sins of Supervision
- Getting to “Yes”
- Using Open-Ended Questions
- Clarifying what you have heard.
- Visual Management
- Communicating in a positive manner when pointing out mistakes.
- Getting others to take ownership.
This 3-4 hour course is packed with plenty of hands-on/interactive exercises. Students will leave with a better understanding of what tools to employ in creating a more productive work environment through the use of proper communication tools. |
| Stress Management |
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Stress affects everyone! Whether you are a CEO or a salesperson, a factory worker or a bank teller, on-the-job stress affects your health and productivity. In small doses, stress can motivate and energize. In large amounts, stress can cause fatigue, sleep disturbances, inefficiency, and job dissatisfaction. There are several common causes of stress like time pressures, unrealistic expectations, and lack of goals. Even how we think can affect our stress level. If we can learn how to overcome a few simple time wasters and focus on the specific steps to deal with stress, we can more effectively manage our stress level.
This program will help participants gain a better understanding of what causes their stress and show them effective ways to deal with it. The instructor will utilize a combination of DVD, MS PowerPoint, lecture, and class participation. The program time frame can be altered in order to fit within your organizational needs and time constraints.
A few of the goals of this training session are to learn how to:
- Identify the signs and causes of stress.
- Recognize ways to control your time.
- Learn ways to improve your self-talks.
- Establish realistic goals and expectations.
- Exercise assertive communication.
- Describe how exercise and a balanced diet may reduce stress.
- Expect and prepare for change.
A Pre-Test and Discovering Your Stress Index worksheet are included in order to ensure participant understanding of the course material.
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| DISC Training |
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(Approximately 6 hours.)
Dynamic Communication is a behaviorally-based communication seminar. It teaches people how to communicate using the DISC language as a way of understanding themselves and others. The seminar incorporates a behavioral assessment to give a more complete understanding of what DISC is and how to use it. Employees learn how to interact with others and to appreciate others’ behavioral styles within the organization. Increased communication is noticed immediately after the seminar.
Includes:
- 20-page DISC report
- Dynamic Communications Workbook
- General Characteristics
- Recognizing, Understanding and Appreciation
- Communication Styles
- People reading Process
- Needs Driven Behavior of DISC
- Value to the Team
- Recognizing Others
- Understanding Others
- Appreciating the Value of Others
- Adapting Your Style
- Appreciating Others
- Communication Exercises
- Case Study
- Art for Lunch (optional)
- Interactive Team building exercises designed to help reinforce the Dynamic Communication and DISC process. (Lunch provided by Ingomar)
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